Name: Sunflower
Rating: 4

- onthebeach.ie

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Good for Kids

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Sunflower

Arrived at 5.30am to a very miserable reception. Staff were so moody the whole time. We felt like we were a problem. They also let a guy come to our room . Just miserable staff that ruined the place. It’s cheap but you get what you pay for. Pool area not great and didn’t want to hang out there.

Moody staff

Aurasia is a scam..they are on agoda and booking.com both. When we arrived on 17th September through agoda fully paid booking for 3 nights receptionist said they have fight with Agoda so they won't give us room. We searched again on Agoda, still rooms were available and when we showed this to receptionist she was showing in calculator Agoda takes so much commission etc. We wasted 2 hours in argument, even went to police. Luckily and finally we got refund and we booked another hotel around 11 at night. Worst experience in Turkey. Stay away!

Worst in Turkey

One of the worst experiences. NOT RECOMMENDED!
Zero Cleanliness: The towels were dirty, bed sheets having yellow spots. 
Service: We turned the AC on and couldn’t turn it off for 1 and a half day.
The coffee machine exploded.
The breakfast was delicious and was various.

Not recommended

Really puzzled by this hotel as I think that the incident with the restaurant manager affected our stay. So let me be fair and break it down in two:
Pros: Cleaning personnel doing a great job and always with a smile keeping the hotel very clean
Gokcen and the night duty lady at the front desk for being helpful and accommodating as well as implementing rules logically.

Cons: Restaurant on site especially the staff in the afternoon. Breakfast attendant was nice but breakfast is very limited in choice and no standard choice except boiled eggs is available. Afternoon staff quite stingy as they do not allow you to even drink water from the fountain (one of the kids in the party experienced this!).
In fact, the incident happened when this same kid got a bottle of water with him as we returned from a log day at the beach, only for us to be summoned and lectured by the afternoon manager to throw it away as the hotel has a strict policy of not allowing food from out side the hotel in the rooms even! Thank God Gokcen was there and explained to the guy that this would be fine, the idea being that you are not allowed to have food and drinks in the rooms not an open bottle of water!

The guy must have dreamt he worked in a 5-star hotel and woke up implementing it. I would be fine with such a policy if what we wanted was available at the restaurant however, they operate on a very basic menu and it is our right to have our own stuff!

Finally, other options are more welcoming however, I would come back for the cleanliness and location (but without breakfast :)

Sunflower

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