Contact Us

We’re an online travel agent, so the quickest and easiest way to book is through our website or app.

Live Chat

Hiya! You've reached On the Beach (try saying that after a few Fanta Lemons). We're an online-only bunch, which means two things:

1. We're super hip and cool
2. The easiest way to reach us is through our handy Live Chat feature.

You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way.

Outside of these hours our chat bot can help answer your questions.

In-Resort Support

We pride ourselves on making sure that our customers’ holidays are the best they can be, but if you do experience any issues, we advise that you immediately tell a representative of the transfer supplier, airline or hotel reception staff – whilst you’re abroad. If they’re unable to resolve the issue to your satisfaction, then you’ll need to contact our in-resort support team using the details on your booking confirmation. If you don’t follow this procedure, then we might not be able to investigate and rectify your complaint.

Just so you know, all of our travel representatives are located in the UK. If you’re approached by anyone who claims to be from On the Beach while you’re on holiday, know that this isn’t a member of our team, so don’t give them any personal information. You’ll be able to reach our friendly in-resort support team on the number below.

Opening Hours:

Our phone lines are reserved from 7pm – 8am (UK time) for emergencies only. You’ll be asked to leave a message with your MYB reference number when you call, so we can give you a call back as soon as possible. If the issue isn’t an emergency, we ask that you please wait until after 8am to call.

Soon you'll be able to do this via 'My Bookings', but for now please tap or click on the Live Chat icon in the bottom right of this page and one of our team will be happy to help you.

In the future, within 'My Bookings' you'll be able to see your full payment schedule, pay off instalments, and make requests to change payment dates.

For now, however, simply send us a message via Live Chat (link in the bottom right corner of this page) and we'll be happy to help.

We're happy to help to ensure your holiday goes smoothly and you receive all of the assistance that you require. Simpy tap or click on the Live Chat icon (bottom right hand corner of this page) and someone from the team will help you out.

We’re an online tour operator (OTA) — which is just a fancy way of saying we’re your digital travel experts, here to help from the comfort of your screen rather than a high street shop. 

That means we don’t have reps in resort, but we’re still here for you 24/7. 

If you're currently in resort, the quickest way to reach us is via WhatsApp. It’s fast, easy, and lets you chat with our team while you're on the go. Log into your My Booking account, go to ‘Help and Support’, and you’ll find the link to connect with us on WhatsApp while you're in resort. 

Prefer to call? You can also reach our in-resort team on +44 (0) 333 003 1934. Just have your 8-digit MYB reference and 6-digit departure date ready. 

If the line is busy, leave us a message and we’ll call you back as soon as possible. 

For general queries before or after your trip, the best way to contact us is via LiveChat. 

You can find further holiday help with tons of questions on our HelpCentre. Plus, your My Bookings account is also packed with helpful info about your hotel, transfers, and FAQs — so it’s worth checking these hot spots first!