Name: Sercotel Ciscar
Rating: 3.5

- onthebeach.ie

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Sercotel Ciscar

I made a list of pros and cons 

.horrible smell coming from air conditioning
.on a main road in an industrial estate, however the transport to city is good and a short walk to metro stations.
.most of the staff are lovely and speak English.
.beds are so comfortable and room is clean and quiet if the window is closed.
.bathroom needs an upgrade and there was no hot water. Bring your own toiletries as non are provided.
.No kettle in room but has a fridge ?!
. Has a pool.
.breakfast was continental but doesn't meet the price, wouldn't recommend.

The hotel is making improvements, it appears they were hit hard by the pandemic and only just starting to bounce back. 

If you like walking and need somewhere to rest your head after a long day then this hotel would be perfect for you.

Basic but comfy

During our stay in hotel Ciscar we suffered from a not working aircondition on 11 and 12 august 2023. This was a serious problem as it was very hot in the rooms (could not sleep). In the morning we filed a complaint at the reception and we were offered a free breakfast. However, this was already included in the price of our room (and so was the airconditioning!). Result: no compensation, no communication (after several emails)!! Bad experience!

Bad experience Hotel Ciscar

We booked to stay in the hotel for 7 nights in August 2023 but ended up leaving after 4 horrible nights and booking elsewhere in Valencia, so horrific the experience was.

Firstly, there are 200 refugees in the hotel. No one told us about this beforehand - if they did, we wouldn't have stayed. We support refugees fully and pleased to see action taken to help them. However, you can't run a hotel and ask paying guests to share amenities with refugees. It isn't fair on the guests and not fair on the refugees - as they aren't allowed to use pool etc but watch you doing it. Very uncomfortable.

Overcrowded - max capacity in hotel previously was 200. Now there are 200 refugees (4 beds put in each room that normally hold x2 beds max) plus puaimg guests. Sewage system and air con system clearly couldn't handle it as both broke - the place was incredibly warm and smelled badly. I think they are in breach of a number of regulations including fire safety, as there was far too many people in the hotel.

Public areas were untidy and tired. Pool area dirty, pool always had dirt in the water and never anyone coming out to clean. Public toilets were disgusting, stains all over them and no one cleaned them. Cockroaches in terrace area at front of hotel that were never removed or cleaned

Prostitutes walking outside hotel at 11am - disgusting and clearly working the area.

Couple had sex in pool yesterday right in front of us and our 4 year old daughter. She even said 'Mummy that man is moving that lady's knickers'. Horrified

Staff (aside from B and one other nice receptionist) were horrible in terms of attitude and unwillingness to do anything. There was never anyone in the cafe so you had to press a button to call them. They acted like it was the worst thing ever to serve people

No air conditioning for 4 days - we were put in a new room for the first days, which clearly wasn't finished. Each night, our room averaged 32 degrees in heat. It was unbearable we didn't get any sleep

Door to our room was left wide open for all of 2nd day - as people were in trying to fix air con, but also cleaning and trying to repair beds. We had no safe, so all our valuables, money, clothes, etc. were on display and could have been stolen

All in all, it was a thoroughly horrific and miserable experience. Not being informed by staff / owners at the time of booking that the hotel is also being used to house refugees was inexcusable. Small consolation was that we managed to get our money back.

DO NOT STAY AT THIS HOTEL

If you travel to Valencia, give this lovely place a try. It is not 5*, but nevertheless a little gem just outside of the city centre. Since it is a bit remote, it is recommended to hire a car. There is plenty of parking space outside. The rooms are bright and spacious, spotless clean and there is a beautiful garden with a small pool outside. Breakfast was very good and all the staff was very helpful and willing to go the extra mile! Would definitely come back!

Sercotel Ciscar

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