Name: Neptuno
Rating: 4

- onthebeach.ie

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Neptuno

From the Reception, Bar/Restaurant, Chambers maids to the lurvley ladies in the Spa one word for them all WOW.
So friendly and helpful with any questions you have. The place was spotless the cleaners had the place top notched. Reception always friendly always going out and beyond for you.  Mostly dealt with the lovely Gerado so nice as helped us with the booking.
Restaurant/Bar lovely staff there too some language barrier at times with my broken Spanish and their broken English but making the effort all the time with you. Breakfast in the morning there was a quite of a variety. The lovely chef (so sorry forgot name) made us fresh yummy omelettes every morning and she remembered our order each morning in which was a nice touch.
The waitress Virginia, Camilla, Alex , Carlos , another gentleman forgot name sorry and there was another lady waitress also forgot name she was serving us at a family function on the 30th she too unreal like the rest of the staff working in the Bar/Restaurant very obliging. They too had the both areas very clean and the bfast area always topped up when running low with different types of food and drinks and etc...
Rooms very spacious and unreal toiletries and free too. Very handy 👌 rooms were cleaned every day on request. The ladies very nice and obliging if needed anything.
The Spa what can I say except WOW again the ladies there very friendly and welcoming  the spa itself omg unreal from the sauna , steam room to the pool with different types of water pressures for massage and the mini jacuzzi in the Spa pool. Definitely recommend it as so relaxing and slept like a baby that night. Your provided with slippers, dressing gown and a towel . Its a 10/10 from us.
Overall the experience was wow , unreal I would definitely recommend it from the hotel, the amazing staff and not forgetting the location it's right on the beach and many restaurants and bars in the area.
The only thing I would suggest if a light sleeper is to bring ear plugs as it can it a bit noisy if on street view in the mornings with deliverys and at night can be noisy with the late party goers especially at weekends. It's a easy fix i will know for next time as a return visit in on the cards for the near future.
Thank you to the staff at Neptuno making my dad and I stay a very memorable and relaxing stay.

Wow 👌

With Neptuno you’re really paying for location (which has both pros and cons). It’s quite an average hotel, and having stayed in several of the rooms need refurbishing (even the most expensive penthouse suite). 

The cons:
- The rooms are a bit dirty (for example the bathroom grout is filthy) but the beds are decent. 
- The WiFi is pretty bad (but they will let you connect to a better network if you complain). 
- God forbid you need an iron, they have very few and most of the time the reception will rudely tell you to go find it at another room (which is a very odd thing to say/do)
- The reception staff (even the manager) is unhelpful not matter how much you’re spending, don’t expect any help at all
- Noise! It’s right next to the Marina Beach Club (which is a great unique club) so expect noise till 4am every night. The reception will give you earplugs, but that’s not great either way. 
- Check-in time is awkward, and don’t expect the staff to help you check in early either 

The pros:
- good location, slap bang on the beach

Won’t ever come back here again, and much better hotels further down the strip!

You’re paying in excess for the location, avoid unless you have no other options!

Amazing customer service at the lobby check-in. Both Gisella and Alicia greeted us with a big smile and they have been very helpful during our stay. We have never been to Valencia and we don’t speak Spanish so getting directions and recommendations was very informative to helping us make plans in this city. We decided to stay another night and the hotel is right on the beach.

Great lobby front desk customer service from Gisella and Alicia

ONE STAR IS TOO MUCH! Want to sleep? Choose a different hotel! Played my iphone recording of the noise level - closed doors / windows - from my bed at midnight! She said it is not our fault and did not give a sh*t!. Rude and obviously used to this complaint. I did not read reviews, I should have. I liked the fact that it is closed to the beach, but you also need to rest, and you cannot do this in this hotel. Breakfast is mediocre. STAY AWAY!

Neptuno

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