Name: Hotel Villafranca Rome
Rating: 3.5

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2022 Holidays

All Inclusive

Near the Beach

Hotel Villafranca Rome

The room looked nothing like it did in the photos. It was very small and there was nowhere for my girlfriend to do her makeup in the evenings. The bed was very uncomfortable, we may as well have been sleeping on the floor. The bathroom was also a lot cheaper looking than advertised in photos. The blankets were very thin for December and we could wake up in the morning freezing cold. As well as this there was scuff marks all over the walls which were in desperate need of a lick of paint for this hotel to be able to claim to be a 4 star. 

The worst problem with the room however was how thin the walls were. We could hear every conversation the man in the room beside us was having on the phone, so much that it sounded as if he was in the room with us. One morning we even got woken up from him coughing at 7am. We could also hear every time he used the bathroom. Our own toilet was also very loud and we had to keep the bathroom door closed every night before going to bed.

Another flaw with this hotel is the elevators. There was 2 elevators but only 1 worked for the 5 days we were there. And the one that worked did not seem one bit safe. As soon as you take a step in it goes down a few inches and when it starts to go up it jolts back down. Definitely the most unsafe elevator I have ever come across.

Another thing that lets the hotel down is the breakfast. The only hot food is sausages, scrambled egg and bacon. One morning all of this was cold and another morning there was no egg. The pastries were nice but it seems like they only put out 2 at a time, so they were usually gone. 

The staff seemed to be the only good thing about this hotel. We would not return.

Looks very different from photos

Spent 3 nights here while in Rome. Front desk staff was awesome particularly Serena who was patient, answered MANY questions and arranged our 3am airport transfer. Hotel is a 10 minute walk from the train station and close to the Metro which takes you to all the main sights.
Breakfast was good with lots of variety. Several nice restaurants nearby for dinner.

Suited our needs

This modest hotel has some major maintenance issues.  The air conditioner in our room never worked and the only solution offered was to open the windows.  We had no water the first night - no sink, no toilet, no shower.  The first night there was no power in half of the lobby.  The computer in the lobby never worked.  No coffee in the room, and they would not provide coffee from the breakfast area (despite the hotel guidebook listing which offered it).  Not close to any attractions.

Poorly Maintained, Minimal Service

My daughter and I did an Italy Tour in October, we stayed 3 nights at this hotel in Rome.  The hotel was average, the shower was really small, however, the room/hotel was clean.  The complimentary breakfast was fabulous!!! And the front desk service was EXCELLENT!  We have to give a big Shout-Out to Nasser, he was awesome!  He always welcomed us back to the hotel, gave us restaurant recommendations and helped us with anything we needed. The hotel was only about a 15 minute walk to the train station which was convenient for us to walk there with our luggage to take the train to Florence.  No issues!

Hotel Villafranca Rome

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